Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We offer returns on any products that you may buy, no matter the quantity.
To be eligible for a return, your item/s must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
RECEIVED A DAMAGED ITEM ?
If you have indeed received a damaged item/s, first and foremost, we want to apologize for such inconvenience. Furthermore, we will be more than happy to ship you a brand new product/s, if you may require.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product/s, please contact email@example.com. Once you’ve done so, we will contact you with the appropriate information you need in order to successfully return your item/s to us.
You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product/s to reach you, may vary.
If you are shipping an item over $100, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item/s.
If we haven’t been clear enough in everything we stated above, please do not hesitate to contact us at firstname.lastname@example.org.
Our job is to always be at your disposal and to keep you satisfied.